The preorder was completely screwed up, the complaint at their customer care was closed without consent, finally the order was delivered and the customer care offered a gift coupon to be collected from Palestine store, the staff was extremely rude and don't know how such kind of people are even hired. Long story short, don't bother buying from this store. Worst place to deal with
26 Jun 2021
I recently ordered a new Samsung fridge (111+342 litres), it got issues without freezer cooling , within few months after buying , contacted customer service - worst worst worst experience , our old fridge worked for 15 years without any issues , their product is of no use , on top of that they gave 10 years warranty !! Worst experience in “ extra store riyadh “ don’t ever buy anything from that store , customer service very very very extremely bad , we are without proper fridge for months !
21 Nov 2020
The purpose of Pre-order is to receive it on time. Extra Stores took the money saying it will be delivered on 13th Nov, and after placing the order, they removed the delivery date. After contacting them when you did not receive the item on the promised date, they do not care. If you were incompetent, you should not have took the Pre-order, I could have done with a different vendor. But you took the money and did not deliver on the date promised. And your customer service is worse than despicable. You are not providing any update on the pre-order - which means you stole the money. عرض أقل
24 Oct 2020
Guys please don’t buy anything from extra through online they cheated me 3000SR I have every day call customer care I lost too much riyal for calling also they cheated me
13 May 2020
My Package with Tracking ID 1Z4E93510496105623 is with UPS since 07-May-20 and it has not been delivered to me yet. The person who has this package, I am calling him since last three days. Sometimes he is saying he is coming in 2-hours, sometimes in 5-minutes and I did not receive the package yet. In the last three days, I have called him at-least ten times. This is my first time I am dealing with UPS and it is very frustrating and annoying experience for me. The person who has the package he does not know English at all. So, coordination itself became difficult with him. Since four days, I am taking help of my colleague who can speak in Arabic to inquire about my package delivery but to date I am still struggling. Today Delivery guy informed me that he is on vacation, yesterday he informed that he will deliver my parcel tomorrow.
I called UPS KSA Helpline several times and also called their Eastern Province Operation Center also many a times but my call was never ever answered. Sent email to UPS Global and Eastern Province but got no response.
I called Extra Helpline in last three days many a times but never got a response.
This is my last time I am purchasing anything from Extra. Both Extra and UPS are useless, very irresponsive and irresponsible from the perspective of Customer Services and Facilitation.عرض أقل
22 Oct 2019
I placed my order on 19 October 2019 based on a preorder offer for Huawei Watch GT2, 46mm for 899 SR + gift ear pod wirless worth 349 SR and delivery on 21 October 2019 , I prepaid my order through SADAD and they confirm receiving then after one day they sent to me shipping tracking number , So i expected to receive a call from coruier to arrange delivery but this is never happened so i called customer service and they confirmed that the order will be delivered either between 12 to 5 pm or from 6 to 10 pm , after 5 pm i had another call with them and they informed me sechduled delivery to be 26 October 2019 and customer service agent informed me to go and complaint as he will not do anything for me , i called them again they informed me what happened is a mistake and i will receive my order before 10 pm which never happened on 22 october i made a call with them to raise a complaint and they hold me for 11 minutes to answer my call , then put me on hold again for more 4 minutes hen refused to raise a claim and i insisted to raise a claim and take its number ,and informed me before close with them that my order will be delivered by 2 Novemeber 2019 which is unprofessional and unacceptable from any online store to make fake ads and take money from customers without giving any care , my advise to all is to never buy online from this store and just look for trusted site and never pay in advance to them if you going to order ,. عرض أقل
18 Nov 2018
10 Home Appliances
I purchased 10 home appliances from this store.
1. Washing machine delivered is faulty and store denied replacement. Suggesting to contact manufacturer for guarantee.
2. Refrigerator received with damaged door.
3. Installation for Ac was not provided.
4. Installation for lev TV was not provided.
Guys stay away from this store. They are really bad at after sales services.
09 Oct 2018
من Rogerie Patricio
Pre ordered Huawei Honor 8X and it arrived same as available on the store.
13 Apr 2018
tv and refrigerator
good and i will but again
08 Nov 2017
Worst e commece store i have ever seen, they will not even let u cancel your order. There customer service line is dead, no working phone number.
07 Nov 2017
Samsung s8 plus & other electronic items
worst customer service, no response from customer care number ,no online status or tracking for the shipment
10 Nov 2016
Air condition / Mobile accessories
I purchase AC from Extra website it took one month from the company to install it, later in the last promotion, I tries to buy small Items from the website ( Iphone case) and try to chase them to know the exact delivery date without any success, worst e-commerce experience ever !!!!!
25 Mar 2016
Good services we'll dealings and good support
11 Oct 2015
Apple iPhone 6s plus
من Suraj Shashidharan
It is Excellent. Apple is Apple. Nothing to describe more. After 6 plus, 6s plus has awesome camera and 3d touch
P.O. Box 76688 31952 AL Khobar - Saudi Arabia 920004123 http://www.extrastores.com/ar-sa/contactus
أكسترا الإرجاع و الكفالة
هل يسمح الترجيع؟ ما هي الشروط والمهلة؟
In case you are not satisfied with your product(s), or the product(s) is defective, within (7) days from the date you receive your order, you can request a “Return Material Pre-Authorization” to return the product(s) to eXtra.
While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria.
Some items may not be returned. Please see the full list at http://www.extrastores.com/en-sa/termsandconditions for more.
هل يتم استرداد النقود أو يتم إعطاء رصيد لشراء شيء آخر من أكسترا؟
إذا تم إرجاع الطلب، من يدفع لشحن الطلب للمتجر؟ هل هناك أي رسوم أخرى أنا ملزم بلدفع لإرجاع الطلب؟
Extra pays for shipping if product is defective. If customer changed their mind, they must pay for the shipping (20 SAR).
كم من الوقت سوف يستغرق بالنسبة لي لاسترداد النقود من أكسترا؟
إن المنتجات المباعة من قبلنا هي مؤمنة بضمان المصنع لمدة سنتين. يبدأ مفعول ضمان المصنع من تاريخ الشراء. تقوم اكسترا بتمديد خدمات الضمان ( يطلق عليها أيضا عقد "خدمات قوة 24/7" ) وهي متوفرة لعدد كبير من النطاقات والمنتجات التي نقوم ببيعها.
إذا كان هناك عطل في المنتج الذي هو تحت الكفالة، كم من الوقت سوف يستغرق أكسترا لاستلامه، اصلاحه و إعادته؟
ضمان المصنع لمدة سنتين
من يدفع للشحن للمتجر وإعادة توصيل المنتج؟
هل أستطيع ترجيع أحد المنتجات التي فيها خلل و استرجاع النقود؟
إذا تبين أن هنالك خلل في المنتج و لا يوجد لدى أكسترا منتج آخر لتبديله، ماذا يحصل؟
تنويه: جمعت برايسنا المعلومات الواردة أعلاه إما عن طريق الاتصال بالمتجر أو مباشرة من المعلومات المنشورة على موقع المتجر. في بعض الحالات، قد تتغير سياسة المتجر والشروط دون أن تنعكس بشكل كامل في المعلومات المذكورة أعلاه. ندعوكم إلى مراجعة السياسة على موقع المتجر مباشرة، وذلك باستخدام الروابط الموجودة أعلاه، أو الاتصال على المتجر مباشرة في حال كان لديك أي أسئلة.
يتم تقديم المعلومات اعلاه للتوضيح فقط. برايسنا غير مسؤول إذا كانت سياسات المتجر مختلفة عما ذكر أعلاه، أو قد تغيرت، أو في حالة عدم إلتزام المتجر بسياساته المعلنة. يرجى دائما المتابعة مع المتجر مباشرة.