تقييمات أكسترا في السعودية

2.0
2
14 تقييمات
10 Oct 2021
Mobile Phone
The preorder was completely screwed up, the complaint at their customer care was closed without consent, finally the order was delivered and the customer care offered a gift coupon to be collected from Palestine store, the staff was extremely rude and don't know how such kind of people are even hired. Long story short, don't bother buying from this store. Worst place to deal with
26 Jun 2021
Samsung Fridge
I recently ordered a new Samsung fridge (111+342 litres), it got issues without freezer cooling , within few months after buying , contacted customer service - worst worst worst experience , our old fridge worked for 15 years without any issues , their product is of no use , on top of that they gave 10 years warranty !! Worst experience in “ extra store riyadh “ don’t ever buy anything from that store , customer service very very very extremely bad , we are without proper fridge for months !
21 Nov 2020
Pre-order
The purpose of Pre-order is to receive it on time. Extra Stores took the money saying it will be delivered on 13th Nov, and after placing the order, they removed the delivery date. After contacting them when you did not receive the item on the promised date, they do not care. If you were incompetent, you should not have took the Pre-order, I could have done with a different vendor. But you took the money and did not deliver on the date promised. And your customer service is worse than despicable. You are not providing any update on  عرض أقل
24 Oct 2020
iPhone 11
Guys please don’t buy anything from extra through online they cheated me 3000SR I have every day call customer care I lost too much riyal for calling also they cheated me
13 May 2020
Tablet
My Package with Tracking ID 1Z4E93510496105623 is with UPS since 07-May-20 and it has not been delivered to me yet. The person who has this package, I am calling him since last three days. Sometimes he is saying he is coming in 2-hours, sometimes in 5-minutes and I did not receive the package yet. In the last three days, I have called him at-least ten times. This is my first time I am dealing with UPS and it is very frustrating and annoying experience for me. The person who has the package he does not  عرض أقل
22 Oct 2019
Smart watch
 عرض أقل
18 Nov 2018
10 Home Appliances
I purchased 10 home appliances from this store. 1. Washing machine delivered is faulty and store denied replacement. Suggesting to contact manufacturer for guarantee. 2. Refrigerator received with damaged door. 3. Installation for Ac was not provided. 4. Installation for lev TV was not provided. Guys stay away from this store. They are really bad at after sales services.
09 Oct 2018
HONOR 8X
Pre ordered Huawei Honor 8X and it arrived same as available on the store.
13 Apr 2018
tv and refrigerator
good and i will but again
08 Nov 2017
Worst e commece store i have ever seen, they will not even let u cancel your order. There customer service line is dead, no working phone number.
07 Nov 2017
Samsung s8 plus & other electronic items
worst customer service, no response from customer care number ,no online status or tracking for the shipment
10 Nov 2016
Air condition / Mobile accessories
I purchase AC from Extra website it took one month from the company to install it, later in the last promotion, I tries to buy small Items from the website ( Iphone case) and try to chase them to know the exact delivery date without any success, worst e-commerce experience ever !!!!!
25 Mar 2016
mobile
Good services we'll dealings and good support
11 Oct 2015
Apple iPhone 6s plus
It is Excellent. Apple is Apple. Nothing to describe more. After 6 plus, 6s plus has awesome camera and 3d touch
إظهار 14 تقييمات

أكسترا معلومات

التوصيل
الشحن
FREE if order > 299 SAR, 25 SAR otherwise
يشحن من
Saudi Arabia
طريقة الدفع
للإتصال
P.O. Box 76688 31952 AL Khobar - Saudi Arabia
920004123
http://www.extrastores.com/ar-sa/contactus

أكسترا الإرجاع و الكفالة

هل يسمح الترجيع؟ ما هي الشروط والمهلة؟

In case you are not satisfied with your product(s), or the product(s) is defective, within (7) days from the date you receive your order, you can request a “Return Material Pre-Authorization” to return the product(s) to eXtra. While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged as a result of misuse, or malfunction due to wrong voltage connection. At our sole discretion, we may consider returns that do not satisfy the above criteria. Some items may not be returned. Please see the full list at http://www.extrastores.com/en-sa/termsandconditions for more.


هل يتم استرداد النقود أو يتم إعطاء رصيد لشراء شيء آخر من أكسترا؟

Refund


إذا تم إرجاع الطلب، من يدفع لشحن الطلب للمتجر؟ هل هناك أي رسوم أخرى أنا ملزم بلدفع لإرجاع الطلب؟

Extra pays for shipping if product is defective. If customer changed their mind, they must pay for the shipping (20 SAR).


كم من الوقت سوف يستغرق بالنسبة لي لاسترداد النقود من أكسترا؟


مزيد من المعلومات: http://www.extrastores.com/ar-sa/termsandconditions


ما هي الأعطال أو المشاكل المغطاة من كفالة أكسترا؟

إن المنتجات المباعة من قبلنا هي مؤمنة بضمان المصنع لمدة سنتين. يبدأ مفعول ضمان المصنع من تاريخ الشراء. تقوم اكسترا بتمديد خدمات الضمان ( يطلق عليها أيضا عقد "خدمات قوة 24/7" ) وهي متوفرة لعدد كبير من النطاقات والمنتجات التي نقوم ببيعها.


إذا كان هناك عطل في المنتج الذي هو تحت الكفالة، كم من الوقت سوف يستغرق أكسترا لاستلامه، اصلاحه و إعادته؟

ضمان المصنع لمدة سنتين


من يدفع للشحن للمتجر وإعادة توصيل المنتج؟


هل أستطيع ترجيع أحد المنتجات التي فيها خلل و استرجاع النقود؟


إذا تبين أن هنالك خلل في المنتج و لا يوجد لدى أكسترا منتج آخر لتبديله، ماذا يحصل؟


مزيد من المعلومات:http://www.extrastores.com/ar-sa/termsandconditions


تنويه: جمعت برايسنا المعلومات الواردة أعلاه إما عن طريق الاتصال بالمتجر أو مباشرة من المعلومات المنشورة على موقع المتجر. في بعض الحالات، قد تتغير سياسة المتجر والشروط دون أن تنعكس بشكل كامل في المعلومات المذكورة أعلاه. ندعوكم إلى مراجعة السياسة على موقع المتجر مباشرة، وذلك باستخدام الروابط الموجودة أعلاه، أو الاتصال على المتجر مباشرة في حال كان لديك أي أسئلة.

يتم تقديم المعلومات اعلاه للتوضيح فقط. برايسنا غير مسؤول إذا كانت سياسات المتجر مختلفة عما ذكر أعلاه، أو قد تغيرت، أو في حالة عدم إلتزام المتجر بسياساته المعلنة. يرجى دائما المتابعة مع المتجر مباشرة.