Are returns permitted? What are the conditions and time limit?
1. We guarantee exchanges and/or returns within 7 days of receiving the package. 2. Within our 7 days exchange/return period, call the citrussTV Customer Care to arrange for a return or exchange. 3. Keep the original invoice as you will need to send it with the product. 4. Make sure the item is in its original condition, packaging and with all parts. 5. We can only exchange items that are currently in stock. If the desired item is not in stock, we will refund the amount as citrussTV store credits. You can use this credit to buy any citrussTV product in the future.
Will I be refunded or given a store credit to buy something else from Citrus TV?
For credit card payments, you have an option of either receiving store credits or receiving refund to your credit card. Refund process takes between 7-10 working days. For cash on delivery payments, we will refund the amount only through store credits.
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
For exchanges and returns, we will handle FREE product pick-ups and deliveries.
How long will it take for me to get my refund from Citrus TV?
Refund process takes between 7-10 working days.
Citrus TV did not specify any warranty information
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