Saco online store reviews in Saudi Arabia
05 Jun 2022
JACK TROLLEY ROTATING 2.5TON LOW PROFILE
by srg
I just a 2.5 ton floor jack from SACO Online and the one I received is missing a carry handle as pictured in the website. Even the picture in the box of the item they sent me doesn't have a carry handle. Was I given a different model?? I was expecting to get exactly the same one pictured in the website because for me that carry handle is important in carrying this when necessary. Also, the jack handle socket feels kind of loose. I know it is supposed to rotate 360 degrees but it still feels somewhat loose read more
23 Dec 2021
Nikai gas stove
by jasmine
I ordered for gas stove on 15 th december 2021 . And then next day I got a mail from you saying " my request for cancellation is processed and my money is refunded " . I didnt request for cancellation. You did the cancellation And neither my money refunded yet. This kind of experience is for the second time from your side. I called your customer service snd she said she dont know when my money will be refunded Very bad service . Why do you take the order and the money if the item is not available ? And why do u send a read more
24 Nov 2020
by Mohamed
This is the first time I ordered with SACO Online and feel very disappointed. When we placed the order it was mentioned 3-5 business days for delivery and received email confirmation that order has been shipped in the next day. For the last 10 days no update about delivery details and no response to calls from Customer Service. Even though i created a ticket for support and no response yet. This is not professional for big store like SACO.
Saco General Info
Website
Delivery Info
Delivery in 3-5 days
www.saco.sa
www.saco.sa
Shipping Info
Free Shipping for orders above 99 SAR. Otherwise 25 SAR
Ships From
Saudi Arabia
Payment Methods
Contact Information
Saco Return & Warranty Policies
Are returns permitted? What are the conditions and time limit?
Customers can return their purchases within 7 days from the purchasing date or exchange within 14 days from the date of purchase, given that the returned or exchanged products are in their original condition as when they were bought, have not been used, and the outside cover is in original condition. Return and exchange cannot be done without the original invoice, taking into account some exceptions to some products sold by the meter or personal care products, or items bought using points and vouchers. Refer to www.saco.sa website for a full and updated return and exchange policy.
Will I be refunded or given a store credit to buy something else from Saco?
Refer to www.saco.sa website for a full and updated return and exchange policy.
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
In cased of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product Customer will not be charged for any shipment fees or/and Bank transfer fees. In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) Shipment fees or/and Bank transfer fees will be charged to the customer. Refer to www.saco.sa website for a full and updated return and exchange policy.
How long will it take for me to get my refund from Saco?
For orders placed using a credit/debit card: We will refund the price of the item(s) returned to the same card. Please note, it may take 7 – 14 working days for the amount to reflect in your bank statement once the payment has been processed.
What malfunctions or product problems do Saco warranties cover?
SACO guarantees the products according to the conditions of the manufacturing companies, as well as guarantees furniture and home appliances for two (2 years) for manufacturing defects only.
If there is something wrong in the product which is under warrantee, how long will it take Saco to pick it up, fix it and deliver it back?
Refer to www.saco.sa website for a full and updated return and exchange policy.
Who pays for shipping back and re-delivering the item?
Refer to www.saco.sa website for a full and updated return and exchange policy.
Can I return a product that has a malfunction and get my money back?
Refer to www.saco.sa website for a full and updated return and exchange policy.
If an item I ordered turned out to be malfunctioning and Saco doesn’t have any other in stock to replace it, what happens then?
Refer to www.saco.sa website for a full and updated return and exchange policy.
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.