Are returns permitted? What are the conditions and time limit?
You can return all Unopened (Sealed), Unused items within 7 days of purchase to receive a 100% refund with its original package accessories
Will I be refunded or given a store credit to buy something else from Xcite?
Your amount would be refunded back to your Bank account.
If I return the item, who pays for shipping the item back? Are there any other fees I need to pay to return the item?
If the Return pickup (for purpose of refund, replacement or warranty repair) is requested within 7 days of purchase, there are absolutely no charges and we pickup the item free of charge after verifying the reason for return. If the Return Pickup is after 7 days of purchase, you would be required to pay the To & From Return charges. Our team would guide you on this once your request to return is approved. Alternatively you can always visit our Showroom locations to avoid the To & From Shipping charges
How long will it take for me to get my refund from Xcite?
Most Bank Refunds account take around 7-14 days for processing due to Internal and Bank related processes.
More info: https://www.xcite.com.sa/buyer-protection
What malfunctions or product problems do Xcite warranties cover?
The warranty of the electronics device will be 2 years according to the T&C introduced by the agent and the manufacturer. The warranty shall be on all the products provided by its agent in Saudi Arabia with warranty at its authorized agents according to the terms of the manufacturer and the agent stated on the product and the customer to go directly to the center of maintenance of the agent and with him original purchase of invoice
If there is something wrong in the product which is under warrantee, how long will it take Xcite to pick it up, fix it and deliver it back?
Usually by maximum 14 Days , as per the rules and regulations of Saudi Arabia
Who pays for shipping back and re-delivering the item?
If the Return pickup (for purpose of refund, replacement or warranty repair) is requested within 7 days of purchase, there are absolutely no charges and we pickup the item free of charge after verifying the reason for return. If the Return Pickup is after 7 days of purchase, you would be required to pay the To & Fro Return charges. Our team would guide you on this once your request to return is approved. Alternatively you can always visit our Showroom locations to avoid the To & Fro Shipping charges. For mo
Can I return a product that has a malfunction and get my money back?
Incase of small Cash and Carry items, the return / exchange or refund would be done instantaneously if the product is eligible for returns / exchange In case of large appliances, our team would set up a pickup from your doorstep to initiate the return / exchange process. You may note that refunds are made in the same manner as you made the purchase as you may choose or you have the option to accept gift coupons or exchange Product for the amount you had initially paid
If an item I ordered turned out to be malfunctioning and Xcite doesn’t have any other in stock to replace it, what happens then?
Generally, we offer refund or offer another choice of product
Disclaimer: Pricena.com has gathered the above information either from the store contact directly or from the information published on the store's website. In some cases, the store policies and conditions may change without being fully reflected in the above information. We urge you to check the store's policies on the store website directly, using the links provided above, or to contact the store directly in case you have any questions.
The inforamtion is presented for reference only. Pricena.com is not held accountable in case store's policies were different than stated above or have changed, or in case the store did not abide with his stated policies. Please always follow up with the store directly.
